For Leaders in the Luxury Travel and Hospitality Industry

Last month I saw two emails promoting the same villa in the Maldives, sent by two different advisors.

The first one read like this.

Subject: Save 15% on Maldives Villas

Book by Friday and save 15 percent on select overwater villas, including complimentary transfers.

And the second one read like this.

Subject: They almost missed this trip

A couple I worked with spent three years trying to have a baby. Last spring, they finally got the news. I booked them the same overwater villa for the babymoon, then arranged a private scuba lesson the husband didn't know about, so he could propose to his wife again. This time underwater, in front of a reef I picked myself for the moment.

No discount.

No countdown clock.

Just the story.

The second advisor almost didn't send hers because it felt too personal for a marketing email, but she sent it anyway.

Can you guess which one was the one people replied to instead of scrolled past?

Yeah.

That's the part many people and specifically advisors miss.

A discount asks for attention. A story earns it.

Here's why so many emails sound the same.

Feature-dumping feels safe. List the suite categories, the perks, the included transfers. It reads like an itinerary, not a decision.

Discounting feels safe too. A price cut is easy to write and easy to justify. It also trains your list to wait for the next sale before they book anything.

A story asks nothing and sells everything. It shows the reader what the trip changes, not what it includes.

Vague stories don't work either. A wonderful couple had an amazing time could be about anywhere. The reef, the timing, the surprise underwater, that's what makes it real. Specific beats emotional. Emotional without specific is just a greeting card.

This is where your judgment actually shows up.

Anyone can describe an overwater villa. Only you know why this particular trip meant something different for a couple who spent three years hoping for one thing and got two, a baby and a reason to celebrate again.

You find that detail by paying attention to your own clients. Brochures don't have it.

This is the shift I help advisors make when I write their emails for them.

Fewer amenities. More of the one story only that advisor could tell.

If you want a second pair of eyes on your own list, that's what I do at theexpertsguild.com.

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